Terms And Conditions

9 Lives Cat Behaviour
I kindly request that you embrace and comply with these terms and conditions at all times as these are the terms on which I supply our services.

Please read these terms carefully before you submit any booking with me. These terms tell you who I am are, how I will provide services to you, how you and I may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us.

1.   About these Terms and Conditions
By submitting a Form to 9livescatbehaviour.com, you are signifying your agreement to and acceptance of our Terms and Conditions. All references to the Terms and Conditions refer to these Terms and Conditions as amended and updated from time to time.You can contact Muna by telephoning or emailing buy using the contact form on my contact page.

If I have to contact you, I will do so by telephone or by writing to you at the email address or postal address you provide to me in your booking form/contact form.

2. About Muna

My registered address is: Willow Cottage, Yarnton Road, Cassington OX29 4DY

3. Definitions

“Agreement” means these Terms and Conditions and the contact Form.

“9livescatbehaviour.com" means the company with whom you have entered into this Agreement.

“Contact Form” means the form relating to the form through which you can email me via the website.

“Fee” means the amount payable for services.

4.   Payment and Cancellation Terms:

A non-refundable deposit of £175 (or 50% of the total fee, whichever is greater) will be required on return of the completed behavioural history form; this deposit will be payable by BACS.

Once the deposit has been paid, a confirmation email will be sent to you, along with an appointment date and time. The total remaining balance will be due no less than 3 working days prior to the appointment, payable by BACS.

If your pet is insured, you may be able to claim back the fees from your pet insurance company, but you will need to first check with them that your pet’s insurance policy covers behaviour work.

Cancellation terms: 

Cancellations should be made in writing.  If you cancel within 14 days of booking, any deposit paid is fully refundable, unless the consultation occurs within 14 days of booking, in which case no refund will be made. After the 14 day cooling-off period, if you cancel your consultation more than 5 working days before the appointment day, you may re-schedule the consultation with no loss of deposit, or if you do not want to reschedule the appointment, the deposit will be retained to cover administration costs and the time that has already been spent in assessing the behavioural history and liasing with you and your veterinary surgeon. 

Any cancellations received within 5 days or less of the appointment will result in retention of the full deposit, and in addition the full fee will be due if you choose not to reschedule the consultation.

Only when the Behavioural history form and payment of the deposit is received, will your booking be confirmed.

If we are unable to accept your booking and the Fee has been paid, we will inform you of this in writing and refund you the Fee paid.

5. Changes and Cancellations

Muna may cancel this Agreement at any time and for any reason whatsoever. If the Agreement is cancelled by Muna, the unused portion of the Fee will be refunded to the customer.

If for any reason Muna is unable to provide a service, then she will do her best to provide another provider. If this is not possible, Muna will either (i) reschedule or (ii) will refund the Fee .

The customer acknowledges and agrees that Muna reserves the right to replace a provider of service without notice to the customer at any time prior to that event without any liability arising from such a change except in accordance with these Terms.

6. Responsibilities

The participant is aware that

  • the information set out in the Booking Form whether completed is accurate in all respects and will notify Muna of any change in such information immediately;

7. Limitation of Liability

Muna shall not be responsible for any loss that a participant suffers as a result, except for those losses which it could reasonably foresee would result from the failure to comply with these Terms and Conditions.

Muna shall not be responsible to the participant for losses that result from its failure to comply with these Terms and Conditions including, but not limited to, losses that fall into the following categories:

  • loss of income or revenue;
  • loss of business;
  • loss of anticipated savings; or
  • loss of data.

This clause shall not prevent claims for foreseeable loss of, or damage to, the participant’s physical property.

This clause does not exclude or limit in any way Muna's liability for:

  • death or personal injury caused by our negligence; or
  • fraud or fraudulent misrepresentation; or
  • any breach of obligations under the Consumer Rights Act 2015
  • any other matter for which it would be illegal or unlawful for Muna to exclude or attempt to exclude its liability.

The participant agrees that any claim against Muna or any teacher, practitioner, employee or agent of 9Lives Cat Behaviour must be brought within 60 days of the event that gave rise to such claim. The participant agrees any claim made thereafter should be discussed.

The participant acknowledges, warrants and undertakes that the maximum aggregate liability of 9Lives Cat Behaviour to the participant under these Terms and Conditions shall not exceed the Fee paid.

All warranties and conditions whether implied by statute or otherwise are so far as is permitted excluded from these Terms and Conditions.

8. Data Protection

Muna acts a 'Data processor' in relation to services supplied under these Terms and Conditions and the person responsible for data protection matters is Muna Roberts.

9Lives Cat Behaviour will adhere to all applicable data protection laws and always stores data sent to us in a secure manner as outlined in our Privacy Policy.

9Lives Cat Behaviour shall ensure that data processing only takes place in accordance with the terms of this Terms and Conditions and any Data Processing Agreements in place from time to time. The Company only processes personal data where it has a lawful basis to do so.

9Lives Cat Behaviour may store and process personal data via our servers located in the EU, or any other country that provides suitable and adequate security measures to protect the data. Data will be transferred in accordance with the relevant data protection laws.

We retain the right to respond to legal requests as necessary.

Please visit our privacy policy for further information on how we handle, store and use your data.


9. Personal Data

9Lives Cat Behaviour shall uphold all rights in relation to the use of a data subjects’ personal data. The rights of data subjects are contained within our Privacy Policy.

As permitted under data protection legislation, we will store a Client’s data for as long as necessary in order to provide our services to the Client. Information associated with your account will be kept until your account is deleted, unless the information is no longer needed for the purposes agreed or for other legitimate purposes.

Once our relationship with you as a user of our classes has terminated, we will retain personal information only to comply with legal requirements, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our Terms and Conditions, and take any action permitted by law.

We do not pass participants/clients/customers information to any third parties except those who have contractually agreed to abide by our service Terms and Conditions. Your data will not be used or sold outside of the agreed Terms and Conditions.

Please visit our privacy policy for further information on how we handle, store and use your data.

10. Fair Processing Notice or Audio or Visual Records and Photographs

Muna may take and use audio or visual recordings and photographs of your cat for the following purposes:

to provide service and maintain legal records

If you have any concerns about or wish to opt out to audio or visual recordings and photographs being taken please contact us.


11. Intellectual Property

Muna reserves the right to all intellectual property in relation to this website and the services provided. Use of the services does not give the user any ownership in the services, its content or any trademark or logo used on the website.

Any information or material provided to us is on the basis of a non-exclusive, irrevocable, perpetual and royalty free licence to use such information and material in relation to the services we provide under our Terms and Conditions.

12. Changes to Terms and Conditions

These terms and conditions may be modified from time to time and you are advised to check this page to see that you are reading the most up-to-date Terms and Conditions.

By accepting our Terms and Conditions, you consent to our collection, storage, use and disclosure of your personal information as described in our Privacy Policy.

13. Force Majeure

Muna will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under the Agreement that is caused by events outside its reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of Muna.

14. Severance

Each of the paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

15. No waiver

The failure by either party to enforce any obligation under these Terms and Conditions at any time or for any period shall not be a waiver of them or of the right at any time subsequently to enforce all the obligations arising under these Terms and Conditions.

16 Entire Agreement

These Terms and Conditions constitute the entire agreement between the parties and supersede all prior agreements and understandings between the parties. It is agreed that no statement, promise or inducement whether written or oral alleged to have been made by either party and which is no contained herein shall be binding or form part of these Terms and Conditions.

17. Rights of Third Parties

No term of the Terms and Conditions will be enforceable under the Contracts (Rights of Third Parties) Act 1999 by any person who is not a party to it.

18. Governing law and Jurisdiction

This Agreement shall be governed by English law and each party irrevocably submits to the exclusive jurisdiction of the English courts.